The Agapé Touch appreciates being chosen for your massage and bodywork needs. It is my absolute intention to provide top notch and personal care to each of my guest. However, in order to do that, we must understand that the time that you have scheduled is time set aside for just for you and/or your partner, in the event of a couple’s massage. So, in order to provide you the best possible service, I'd like to share a few guidelines and policies.
Please arrive no more than fifteen minutes but no less than five minutes ahead of your scheduled appointment. This allows us time to fill out any forms needed and ask specific questions about any health issues, or your specific body needs for that day in order to customize your session. Giving yourself a little extra time also gives your body and mind an opportunity to transition from an active busy mode, into a more relaxing receiving mode, thereby enhancing your massage experience. From the business and therapists’ side, it gives us the full time to have our hands on your tissues, keeps our business on schedule, and respects the next client’s scheduled therapy time.
EFFECTIVE MARCH 1, 2019
Due to constant no-shows and last-minute cancelations all appointments will require a card to be placed on file when scheduling. No charges will be made to card at that time, however, in the event of a late-cancel or no-show cancelation fees will be processed.
I do understand that issues occur, and it helps a great deal if you call and let me know if you are running late. I will then do my best to accommodate you. I can generally work with a 5-minute delay, however, if time runs 10-15 minutes or more, I will likely have to shorten your session by that amount of time. Full price will be charged for the actual scheduled time not hands-on time. It may also be best to reschedule the session all together, in which case you may be charged, for all new clients or first occurrences there will be no charge, however, all subsequent occurrences will be subject to paying a cancelation fee. In return, I will make sure that I am on time, and if for some reason I’m not, I will extend the session, if time permits, or adjust the price of the session.
In respect of other clients and the therapist’ time a 24hr notice is required should you have to cancel your appointment. Conversely, any appointment that is not confirmed either by close of business or within 24hrs of the scheduled start time maybe canceled to give opportunity for other clients to get an appointment. Three attempts will be made to contact the client before the appointment time will be released. That said, ALL same-day cancelations will be charged 50% and those that elect not to call, or show will be charged 100%. Again, I do understand that emergencies and illnesses do occur, and uncontrollable circumstances do arise. If you have a fever, have been in the hospital, have been vomiting or diarrhea within 24 hours of your scheduled appointment, or it begins a couple of hours prior to your scheduled session, please cancel. Equally, in the event of a natural disaster, i.e. extremely bad thunderstorms, hurricane warnings, or tornado, feel free to call and reschedule your appointment. There will be no charge for these types of cancellations.
Immediate termination of the session will ensue if the guest engages in illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behavior. If the session is terminated due to the guest’s inappropriate behavior, the customer is responsible for payment in full and his/her credit charge will be processed. Conversely, if at anytime the guest is made to feel uncomfortable or violated in anyway, they also reserve the right to stop the session and no charges will be made.
ANY BLATANT DISREGUARD FOR THESE POLICIES AND THOSE IMPLIED WILL RESULT IN THE DENIAL OF FUTURE SERVICES!